Frequently Asked Questions

  • Who Owns Enchanted Grid?

    Enchanted Grid is owned by Dai Enchanted, Gem Enchanted, and Tanya Matahari. To contact them please email support at support@enchantedgrid.com.

  • What is a Halcyon Grid?

    Halcyon 3D virtual world simulator.

    Halcyon was originally based on the OpenSimulator project but was forked in 2010 to provide a stable platform for everyday use under high load. We have concentrated on performance and stability to provide a strong, stable base originally for the InWorldz grid – and now Enchanted Grid too!

  • How do I buy currency for Enchanted Grid?

    You will need to log into your account to purchase currency. You can log in HERE.

  • How do I buy a region for myself?

    Regions can be purchased on our main website HERE.

    Please allow 24-48 hours for a region to be brought online.

  • Can I bring over an Inworlz or Islandz Oar?

    Yes! You can! Please email us at support@enchantedgrid.com.

    PLEASE NOTE: Set up of a region + OAR can add 24 Hours to delivery time on top of the 24-48 hour delivery time for a region.

  • Can I bring an OAR from somewhere else?

    OARS from places like Zadaroo and Outworldz can be loaded as well.  (some may not be able to be loaded as not all have been tested so please contact support if you would like help in this area) support@enchantedgrid.com.

  • What is the minimum age of an account holder?

    You must be 18 years of age to create an account for Enchanted Grid and agree to our terms of service.

  • Do you have terms of service?

    Yes! You can find our Terms of Service HERE.

  • Do you have a Privacy Policy?

    Yes! You can find our Privacy Policy HERE.

  • Does Enchanted Grid allow Gambling?

    The server company we utilize does not allow gambling on any servers provided by them, so Enchanted Grid is a Gambling Free Grid.

  • Why am I asked to keep Object Entry, Push, and Scripts on on my region?

    If this is the case you are in an Ocean-Connected region. Ocean-connected land must have no ban lines and have object entry set to everyone, scripts allowed, and push on. This is because we have sailable oceans and flyable skies, and people will come to your region in many different ways. Via Teleport, Via plane, or via boat. All residents need to be able to access your land by these forms. If you do not wish to have people access your land you will need to get a Private region.

  • Why do I have to let the Grid Owner have access to my private land?

    Because sometimes you will need help with your region, and we want to make sure we offer you the best customer service experience possible. If you have a private region, this region must give the avatar known as GRID OWNER access at all times.

  • How much does it cost to upload images and mesh?

    The cost to upload items is $EG0. Nothing, nada, zilch.

  • I see something I think is from Second Life what do I do?

    A lot of content here in Enchanted Grid may be licensed for use, if you see something questionable please ask the items OWNER directly. They may have a license for use, if you feel there is some abuse you are welcome to contact our team at support@enchantedgrid.com.

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